Return Policy

Our return policy is short
You have 14 days to return an order once you have received it.
If you change your mind or if the item you received is not what you expected, please contact us before returning the product.
Payment for international transfers belong to the buyer.
Unless the arrangements are made by us, we will cover the return costs.
Exceptions may apply for some custom made, hygienic and other products.
If you have any problems, please contact us.
You can find our Full Return Policy in our Terms and Conditions.

Instructions for the property
If you want to make a comeback, send a message via street talk, preferably a return form, that includes your e-mail or name, address, e-mail address, your order number, and the properties of the items that interest you.
Return the product within 14 days of the date of notification.
You are responsible for the damage that the goods are exposed to during the return shipment. For this reason, we strongly recommend that the products are well packaged, in good condition, and sent in their original box and / or packaging.
If possible, please provide a tracking number for the return shipment.
If a returned item is sent internationally, mark it as "RETURNED BALLETS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed, the refund will be processed by the payment method you use to make your original purchase.
We reserve the right to offset any loss of value when returning the product if the product or packaging is used or damaged.
All questions:


Our Return Adress ;

Am Silbermannpark 1 b
Augsburg 86161
+49 163 5345116


We Wish You A Happy Shopping !